Privacy Policy

Effective Date: 9.12.2024

1. Introduction

This Privacy Policy explains how RV Lifesciences Ltd. ("we," "us," or "our") collects, uses, shares, and protects the information of users ("you," "your") who access or use our mobile application, "Consumer Health RVLL" (the "App"). This application is for use by RVLL Employees only.

2. Information We Collect

We may collect the following types of information from you when you use the App:

  • Personal Information:
    • Account Information: we may collect information such as your name, email address, phone number, and username.
    • Order Information: We may collect information related to your orders, including product details, Product Quantity, order history.
    • Location Information: We may collect your location information if you grant us permission to do so. This information may be used to provide location-based services, such as finding nearby supplier, Stockiest, Chemist, Visit date and time.
    • Usage Data: We may collect information about how you use the App, such as the features you access, the pages you visit, and the time and duration of your usage.
  • Device Information: We may collect information about your device, such as your device type, operating system, and unique device identifiers.

3. How We Use Your Information

We may use the information we collect for the following purposes:

  • To provide and improve the App: We use your information to provide and maintain the App, including troubleshooting technical issues and improving the user experience.
  • To process orders: We use your information to track performance parameters such as orders collected & product quantity and sales value, Order date and time and uploading invoices for order validation purpose
  • To communicate with you: We may use your information to communicate with you about your account, orders, and other matters related to the App. This may include sending you email notifications, SMS messages, or push notifications.
  • To personalize your experience: We may use your information to personalize your experience & performance with the App, by providing improved timely performance metrics such as sales Targets, Acheivement, Product performance, Visit status and Visit frequency, surveys and Organisation Circulars.
  • To comply with legal and regulatory requirements: We may use your information to comply with applicable laws and regulations, such as responding to legal requests and preventing fraud.

4. Sharing of Your Information

We may share your information with the following third parties:

  • Service Providers: We may share your information with third-party service providers who assist us in providing the App, such as data analytics providers and cloud computing providers.
  • Business Partners: We may share your information with our business partners, such as pharmacies and distributors, to fulfil booked orders and related queries
  • Legal and Regulatory Authorities: We may share your information with law enforcement agencies or other government authorities if required by law or to protect our rights and interests.

5. Data Security

We take reasonable measures to protect your information from unauthorized access, use, disclosure, alteration, and destruction. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. You may also have the right to object to or restrict the processing of your information. To exercise your rights, please contact us at : sales_support@rvlifesciences.com

7. Children's Privacy

The App is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13.

8. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated Privacy Policy on the App or by other appropriate means.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

RV Lifesciences Ltd. , 402-405, Hub Town Viva, Shankarwadi, Western Express Highway, Jogeshwari East, Mumbai 400060
Email: sales_support@rvlifesciences.com

10. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of India Jurisdiction.

RV Group reserves the right to modify or update this policy at any time without prior notice. Users will be notified of any changes to the policy. By using the App, users acknowledge that they have read, understood, and agreed to abide by this policy.